Privacy Policy

1. Introduction

Tawny Expedition (“we,” “us,” or “our”) is a Tanzania-based safari tour operator committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard the personal information you provide when you visit our website, submit an inquiry, or book a safari with us. By using our website and services, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you make a booking, submit a contact or inquiry form, request a custom itinerary, or communicate with us via email, phone, or WhatsApp. This information may include:

1. Full name - to personalise your booking and travel documents.
2. Email address - to send booking confirmations, itineraries, and trip updates.
3. Phone number - for pre-trip coordination and emergency contact purposes.
4. Travel preferences - such as travel dates, group size, interests, dietary requirements, and accommodation preferences, to tailor your safari experience.
5. Payment information - processed securely through our payment partners for booking deposits and balances.
6. Passport or ID details - when required for park permits, domestic flights, or Tanzania immigration processes.

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Process bookings and reservations - including accommodation, park permits, transport, and domestic flights.
2. Respond to inquiries - whether submitted via our contact form, email, or WhatsApp.
3. Send trip updates - such as itinerary confirmations, pre-departure information, and travel advisories.
4. Improve our services - by analysing feedback and usage patterns to enhance the safari experience we offer.
5. Comply with legal obligations - including Tanzania tourism regulations and tax requirements.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with the following parties, solely to fulfil our services to you:

1. Accommodation partners - lodges, camps, and hotels included in your itinerary.
2. Transport providers - domestic airlines and ground transfer services.
3. Tanzania immigration authorities - when required for visa processing or park entry permits.
4. Payment processors - secure third-party providers that handle your financial transactions.

All partners and service providers are contractually required to protect your data and use it solely for the purposes for which it was shared.

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Specifically:

1. Essential cookies - required for the website to function correctly (e.g., form submissions, session management).
2. Google Analytics - we use Google Analytics to collect anonymised data about page views, traffic sources, and user behaviour. This helps us improve our content and user experience. Google Analytics uses cookies, and the data collected is processed in accordance with Google's privacy policy.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. These include SSL/TLS encryption for all data transmitted through our website, secure payment processing through PCI-compliant payment partners, restricted access to personal data on a need-to-know basis within our team, and regular review of our security practices. While no method of electronic transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

7. Your Rights

You have the following rights regarding your personal information:

1. Right of access - you may request a copy of the personal data we hold about you.
2. Right of correction - you may request that we correct any inaccurate or incomplete data.
3. Right of deletion - you may request that we delete your personal data, subject to any legal obligations that require us to retain it.

To exercise any of these rights, please contact us at info@tawnyexpedition.com. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@tawnyexpedition.com so that we can take the appropriate steps to remove such information. Bookings for families travelling with children must be made by a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: